The experience begins when a customer approaches the Media-Kiosk’s 42” touch screen and makes selections to create their custom mix of your products. The customer no longer has to choose just one color/flavor/type of product per purchase! Using the touch screen, the customer also has the option to edit their order or view ingredients of products before they order, which allows them to accommodate for allergies and/or preferences.
Once the user is happy with their mix, they will be prompted to pay for their order. The Kiosk accepts all forms of payment: bills, coins, debit, credit, tap-and-go, Apple Pay®, Samsung Pay®, Android Pay® and loyalty cards.
After payment has been completed, the vend cycle begins by picking up a bag and live printing the ingredients and nutritional information of only the products they selected on the bag.
Next the bag moves down the line toward the bins, first stopping at the bag opening station where the Media-Kiosk opens the bag. The Kiosk constantly monitors the shape of the open bag during the vend cycle to ensure it remains the perfect shape for vending. Should the bag not remain open in the perfect vending shape, the machine will either attempt to reopen the bag or the bag will be discarded and a new vend cycle will commence.
Once the bag is open, it continues to move down the line under each bin of product the user selected for their custom mix, dispensing it into the waiting bag. As there are no shared dispensing pathways, there is a significantly reduced risk of cross contamination with other products. This is attributed to the patented dispensing system using a bag taken to each individual dispensing head.
Their experience is complete when the bag moves back toward the exit chute, pausing to be sealed air-tight, prior to being dropped down the chute located just beneath the touch screen. This allows the engaged consumer to conveniently place their personalized sealed bag into their laptop bag, carry-on, purse, etc. without risk of spilling their freshly created mix. Their enthusiastic branded purchase experience is sure to be shared with others.